Returns & Exchanges

At Moons Toy Store, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. If your purchase doesn't fit perfectly or meet your style expectations, we are here to make the exchange process seamless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all garment tags and labels remain attached and intact.

3

Ship It Back

Affix the prepaid shipping label provided via our portal and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned apparel, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing